Waterfall service incident post mortem — September 29, 2026
Resolved Sep 29, 2026 at 7:21pm UTC
On September 29, Waterfall experienced a widespread service disruption during a production software update. A shared dependency was updated before the matching application code was deployed. This incompatibility prevented affected services from starting and processing requests.
The failure was caused by our deployment process. We apologize for the disruption to your work.
All API endpoints were affected...
Prospector, Enrichment Contact, and 7 other services are down
Resolved Sep 29, 2026 at 6:06pm UTC
Enrichment Phone recovered.
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