Waterfall service incident — September 29, 2026

What happened

On September 29, Waterfall experienced a widespread service disruption during a production software update. A shared dependency was updated before the matching application code was deployed. This incompatibility prevented affected services from starting and processing requests.

The failure was caused by our deployment process. We apologize for the disruption to your work.

Customer impact

All API endpoints were affected...

Enrichment Phone recovered.